Using Technology to Lose Customers – Live Chats

Most companies understand how important it is to have an online presence.  Everyone has seen the data or heard how customers shop for products and services on the internet.  Technology, whether it’s a company website, Facebook or LinkedIn page or a tool to help manage customer information, can help companies reach more potential customers even faster than before.  Many businesses will use these tools successfully, but some will only succeed in causing damage to themselves. Continue reading